AI Automation
Workflow, agent, and process automation pieces from the AI automation cluster. Practical writing on n8n, LangGraph, multi-agent orchestration, and shipping automations that stick in production.
Customer Support Automation: The Architecture, Code, and Build-vs-Buy Math
Customer support automation done right: the 5-layer architecture, routing code, a 2026-Q1 deflection eval, cost-per-resolution math, and a build-vs-buy call.
AI Automation Solutions: The 2026 Buyer's Selection Guide
Score AI automation solutions on 8 weighted criteria: orchestration, eval gates, audit logs, model-agnosticism. Named tools, 2026-Q1 benchmarks, scoping scripts.
AI Customer Support Software in 2026: Eval Methodology, 10 Vendors Scored, and When to Build
Score AI customer support software on 6 criteria before you sign. 10 vendors benchmarked, 2026-Q1 deflection data, build-vs-buy cost math. Start the eval.
AI Automation Platform: 10-Axis Buyer Rubric (2026)
Score AI automation platforms on 10 operator axes: eval gate, audit log, kill-switch, TCO, lock-in. 6 platforms scored. Buyer tool, not a vendor listicle.
AI Workflow Automation Tools: Operator Rubric (2026)
Score 13 AI workflow automation tools on 12 operator criteria — eval coverage, audit-log depth, kill-switch, per-call cost. 2026-Q1 benchmarks, no vendor pitch.
Automated Customer Service: Architecture + Cost (2026)
Multi-tier intent routing on Claude Haiku 4 + Sonnet 4.6 with pgvector RAG. Cost per ticket math, kill-switch pattern, 2026-Q1 deflection benchmarks.
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